The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
by Gerald J. Langley,Ronald D. Moen,Kevin M. Nolan,Thomas W. Nolan,Clifford L. Norman,Lloyd P. Provost
ISBN 13: 9780470192412
Format: Illustrated (512 pages) Publisher: Jossey-Bass Published: 29 Apr 2009 Other Format: Hardcover
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